Agility Support
Agility Support
Agility Software aim to develop strong, helpful long-term relationships with you, our customer. Reliable and timely support is critical to this partnership and we want to ensure that we are available to all our customers whenever needed.
Our Support Team do not simply focus on identifying and solving any issue that you may have, but are there also to provide you with guidance to ensure that you are able to get the best from the products and software that we supply. The Support Team operate on 24/7 basis and are they qualified technicians who are able to remotely access our customer's software.
In addition to comprehensive telephone support, we use the latest technologies to enable us to connect to our customer's PC within seconds. This allows us to solve critical issues quickly and give you complete peace of mind that your business is functioning properly.
We understand the nature of the retail industry and Agility Touch will ensure that even if your store's server goes down, your till(s) will continue uninterrupted. Once the server is restored, the software will automatically update the main account with the missing transactions.
All customer calls are logged into our Support database. This ensures that we can quickly isolate any persistent issues that can be solved by a change to the software configuration or even by some refresher training.
With the use of our on-line Help Desk customers having logged an issue are able to track progress of those issues raised in real time.
Agility Software constantly strives to improve and enhance our quality of support. Feedback is regularly reviewed and as a result refinements are applied where appropriate.